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Refund & Return Policy
Our Commitment to You
At GoodboyOllie, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.
Returns
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Our Commitment to You At GoodboyOllie, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.
Returns
- You have 30 days from the date of delivery to request a return.
- Items must be unused, unwashed, and in original packaging.
- Contact us at support@goodboyollie.com with your order number to initiate a return.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Refunds are processed to your original payment method within 5–10 business days after we receive and inspect the return.
- Shipping costs are non-refundable.
Exchanges
- We offer exchanges for defective or damaged items. Contact us within 7 days of delivery with photos.
- Size exchanges on apparel are subject to stock availability.
Non-Returnable Items
- Final sale items, personalized products, and items returned after 30 days.
- You have 30 days from the date of delivery to request a return.
- Items must be unused, unwashed, and in original packaging to be eligible for a return.
- To initiate a return, please contact us at support@goodboyollie.com with your order number and reason for return.
- Once your return is approved, we will provide instructions for sending the item back.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable.
Exchanges
- We offer exchanges for defective or damaged items. If you received a damaged product, please contact us within 7 days of delivery with photos of the damage.
- For size exchanges on apparel, please contact us and we'll do our best to accommodate your request based on stock availability.
Non-Returnable Items
- Items marked as final sale
- Personalized or custom-made products
- Items returned after the 30-day window
Contact Us
If you have any questions about your order or our return policy, please reach out to us at support@goodboyollie.com. We're happy to help!